As you start or continue to use WillPowders supplements, we know that you will have loads of questions. Most have been asked before, so we've made a list here of the most common ones.
If the question that you are looking for is not listed, please send it to us and we will add it to our list.
When you place your order, we send a confirmation to the email address you provided.
When your order is dispatched you will get a shipping confirmation email with a tracking number.
The tracking will only work when Royal Mail attempt to deliver. We use Royal Mail 48 Hour Tracked service. This is not a fully trackable service as we would have to charge much more for this.
If your parcel has not arrived within 10 working days (weekends, bank holidays and strike days do not count), this can be classed as a missing parcel and we can either refund you or send out a replacement.
We recommend that you add the peptides to drinks, sauces, smoothies, etc and use it consistently over a period of time.
Simply mix or blend in the peptides. These are not destroyed by heat.
Our collagen is 100% bovine collagen peptides and is suitable for all the family.
As with all supplements, we recommend checking with your doctor / health worker if you are on prescription medication or pregnant / breastfeeding.
Our Collagen and MCT Keto Powder can be taken by all the family.
Our supplement range is recommended only for adults; however please consult your doctor or healthcare professional if you want to look into giving your children over 12 any supplements. For example - our Calm supplement is L-Theanine which is often recommended for children with anxiety or ADHD.
We currently only sell to mainland England, Scotland and Wales.
There are many complicated rules and regulations around health products - particularly ones that are from animal origin. This unfortunately means we do not currently ship to Northern Ireland, Isle of Man, Channel Islands, Ireland, Europe or the rest of the world.
It is our aim in 2023 to start to export as soon as we can.
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