FAQ

Please contact us via our contact form

Unfortunately, once you have placed an order, we are unable to redirect it to a different address. Speak to Royal Mail to see if they can help.

Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.

For missing or incorrect products, please contact us via our contact form.

Please contact us via our contact form

Please contact us via our contact form

Please contact us via our contact form

Please note - Discount codes cannot be applied to items that are already discounted, such as items on sale.

Please contact us via our contact form

Please note - Discount codes cannot be applied to items that are already discounted, such as items on sale.

Unfortunately, we do not deliver outside of the UK at the moment. Please check that your billing address matches your card details. Please check that you have entered correct details.

Please contact us via our contact form

We can only apologise. Please contact your bank for a refund.

Please contact us via our contact form within 14 days of receiving your order. Please ensure items are returned unopened.

Unfortunately, we do not offer a click and collect service as all our products come straight from the WillPowder's factory.

Please log into your account where you will find your orders - the tracking link is within the details of your order.

Currently, we only deliver to the UK.

We are working on delivering outside of the UK. Follow us on Instagram for updates.

Please contact us via our contact form

For orders of £50, you can enjoy free delivery. For order under £50, the delivery charge is £4.50. For subscription order, the delivery charge is £2.49

We offer express delivery and you can usually expect your order within 2-4 days. Unfortunately, due to high demand, we are unable to guarantee next day delivery.

We offer express delivery and you can usually expect your order within 2-4 days. Unfortunately, due to high demand, we are unable to guarantee next day delivery.

We aim to delivery within 2-4 days.

You can take our Health Quiz to find out which products are right for you, read our How-To Guides, and read Davinia's books It's Not a Diet and Hack Your Hormones.

We suggest that you start your WillPowder's journey with our Swiss Bovine Collagen Peptides, Keto Powder and MCT Oil.

You can find out which products are right for you by reading Davinia's books Hack your Hormones and It's not a Diet, taking our Health Quiz, looking at our ingredients list and product descriptions, speaking to your Doctor and reading our How To...Guides. All our products are natural. We cannot give specific medical advice.

We try to indicate on each product page when it will be back in stock. If you sign up on the relevant product, we will email you on the day it comes back into stock.

The product you want may be out of stock for a while due to high demand. We try our best to stay stocked, however due to our high product specifications we never swap out for cheaper ingredient replacements and may be at the mercy of the availability of ingredients from our suppliers.

You can sign up to get an alert for the particular product you want, and we will send you an email as soon as it is in stock.

Many of our products are suitable for differing dietary requirements. All our products have the suitability listed on the specific product page.

This will depend on the product and your intolerances or allergies. You can find out if products are right for you via the relevant product pages and ingredients list.

Our Collagen, MCT Keto Powder and ElectroTides are simply food - so use your usual judgement.

Calm (L-Theanine) is generally considered safe for over 12's.

For other supplements, please take advice as you would for any other supplement. We would advise you speak to your child's doctor if they are under 16; however, all of our products are natural.

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

Please bear with us. If you still need to speak to someone, please contact us via our contact form

Please bear with us, customer services are open from 9-5pm, Monday to Friday. Someone will be contact soon.

Please bear with us, customer services are open from 9-5pm, Monday to Friday. Someone will be contact soon.

Please contact us via our contact form

Find the products that you want to buy, click 'subscribe and save', choose whether you want your products every month or every two months and add to your basket. When you check out and buy your products, make sure that you click the 'subscription agreement' box to ensure that your products are delivered automatically.

Log into your account, click the 'manage my subscription' button - you can cancel, pause or restart your subscription any time.

Your subscription may pause automatically if one of the products is out of stock. You will receive an email notification if this is the case. When the item comes back into stock, your subscription will restart.

Log into your account, click the 'manage my subscription' button - you can add, remove or change quantities of products here.

Log into your account here, click the 'manage my subscription' button - you can change your payment details here.

Log into your account here, click the 'manage my subscription' button - you can change your address here.

Please contact us via our contact form

Yes.

Your points will be added to your account 14 days after you have made a purchase.

You must have an account to be a member of The Good Fat Club and earn points for discounts.

Your points will be added 14 days after you have made a purchase, referred a friend (who is a new customer) makes their first purchase. Your points will show as 'pending' within this 14 day window.

You can only start earning points if you have an account. After you have set up your account, points will automatically be assigned if you make a purchase, refer a friend, like us on Facebook or Instagram or sign up to our mailing list. See our Good Fat Club for more information.

No, you cannot earn points from returned orders.

Our loyalty platform started at the beginning of October 2023, so any purchases made before this will not accrue points. If you set up an account at the beginning of October, you should have been earning points since then. If you think you are owed points, please contact us via our contact form.

Points are added 14 days after you have made a purchase. If 14 days have passed and points still haven't been added, please check that you were logged into your account when you placed your order. You can do this via your account.

If you think we have made a mistake, please contact us via our contact form

When you refer a friend who not an existing WillPowder's customer, your points will be added 14 days after your friend makes a purchase

Lucky you, we have made it dead easy to earn points which will be immediately credited to your Good Fat account. You can do this by liking us on Facebook or Instagram, creating an account, signing up to our mailing list or telling us your birthday.