Question 1

How can I return an order?

Accepted Answer

Please contact us via our contact form within 28 days of receiving your order. Please ensure items are returned unopened.

Question 2

Where is my order?

Accepted Answer

Please contact us via our contact form

Question 3

What WillPowders products should I take? I don't know where to start?

Accepted Answer

You can take our Health Quiz to find out which products are right for you, read our How-To Guides, and read Davinia's books It's Not a Diet and Hack Your Hormones.

Question 4

I have messaged Davinia via Instagram, but she hasn't got back to me

Accepted Answer

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

Question 5

How do I set up a subscription?

Accepted Answer

Find the products that you want to buy, click 'Subscribe & save', choose whether you want your products every one, two or three month(s), and add to your basket. Checkout with your products and your subscription will begin automatically.

Question 6

Am I more likely to need this supplement if I am in peri-menopause or after menopause?

Accepted Answer

Thyroid function generally declines after menopause due to declining progesterone levels, so you may start to see a reduction in your Thyroid function. You may benefit by taking the Progesterone Support Precursor in order to keep your thyroid functioning optimally. If you suspect compromised thyroid function we recommend seeing your GP or get a thyroid test from Omnos

Question 7

Can I give protein powder to my kids?

Accepted Answer

Absolutely.  Our protein supplement is suitable for the whole family and makes for the perfect high in protein shake, or high in protein snack.

Question 8

Can I put my Whizzer in the dishwasher?

Accepted Answer

No.  Simply rinse under the tap or whizz it in some clean water.

Question 9

Can I take MCT Oil if I'm pregnant or breastfeeding.

Accepted Answer

Do not exceed the stated dose. If you are pregnant, breastfeeding or taking medication under medical supervision, consult a doctor before using. This food supplement should not be used as a substitute for a varied diet

Question 10

Can I take Oestrogen Detox precursor if I am on the pill?

Accepted Answer

Yes you can - including the progesterone only pill (pop). It may help to reduce the toxicity that contraception may have on the liver.

Question 11

Can I take the Progesterone Support Precursor if I am on the pill?

Accepted Answer

Black Cohosh may reduce the effectiveness of the pill, although does compliment the progesterone only pill.

Question 12

Can I take this instead of HRT?

Accepted Answer

Taking this precursor may lower the need to be on HRT if it helps your body to produce enough oestrogen. If you are already on HRT, you should consult with a medical professional.

Question 13

Can I take this instead of my statins?

Accepted Answer

We recommend that you discuss this with your doctor, as there may be other reasons you are on statins.

Question 14

Can I take this Testosterone Support precursor if I am on prescribed testosterone?

Accepted Answer

Yes, there is no issue in taking with with a BHRT testosterone schedule, in fact the botanicals will actually improve the utility of testosterone in the body.

Question 15

Can my child take Calm?

Accepted Answer

Check with your GP.

Question 16

Does taking Collagen Peptides break my fast?

Accepted Answer

If you take between 2-5g this isn't enough to kick off your metabolism and break your fast.

Question 17

How do I take Brain Powder?

Accepted Answer

Simply add 1 sachet to a minimum of 300ml of still or sparkling water, stir, and enjoy!

Question 18

How do I take ElectroTide?

Accepted Answer

Add one sachet to 300ml of still or sparkling water and mix.

Question 19

How do I take it?

Accepted Answer

Take 3 capsules (1 serving) before your indulgence (night out, takeaway etc), then another 3 capsules (1 serving) the morning after.

Question 20

How do I take Spice?

Accepted Answer

Take 3 capsules daily with food or in a fat fuelled drink. You can take them in one go or spread them out during the day.

Question 21

Is Ah-Ha suitable for vegans and vegetarians?

Accepted Answer

Yes

Question 22

What are the benefits of Ketones?

Accepted Answer

Ketones are your body's way of naturally producing its own energy. It's an alternative source of fuel for the body and crosses the blood/brain barrier quickly. Ketones are particularly utilised with a high-fat, low-carb style of eating.

Question 23

Points FAQs

Accepted Answer

Pending Points
- Make a purchase - Points will be added to your account 14 days after you have made a purchase
- Refer a friend - Points will be added to your account 14 days after your friend makes their first purchase
Points for all other rewards will be added to your account immediately
Points cannot be redeemed/used on Subscriptions or products which are on offer
Points Expiration - Your points will expire after 12 months if no purchase is made within the 12-month period after your last purchase
15% discount codes – can only be used on orders over £50.
10% discount codes – can only be used on orders over £35.
5% discount codes – can only be used on orders over £25.
How do I redeem my points? – Sign in to the website, scroll to the good fat club and scroll to the reward you wish to use, and this will generate a code for you to use at checkout.
Can points be backdated? – Unfortunately not. The points only come into play once you join the good fat club.
My points haven't been added? – Once an order has been placed it takes 14 days for the points to be added.
Why can’t I see my points from my last order? – Please ensure you are logged in on the website when placing orders as the points will not be added unless you are logged in.
How do I get my points for referring a friend? - Sign in to the website, scroll to the good fat club, click the refer a friend reward and this will generate a code for you to pass on to your friends. The points will be added 14 days after your friend has placed their order using the code.
Discount codes can’t be added to subscription orders as these products are already discounted.

Question 24

Can't log-in 😒

Accepted Answer

If you are struggling to log into your account and are unable to re-set your password, this could be because you have previously ordered as a guest and have not yet set up an account. Please try to insert your email address and create an account😎

Question 25

Can I collect my order?

Accepted Answer

Unfortunately, we do not offer a click and collect service as all our products come straight from the WillPowder's factory.

Question 26

I've put the wrong address on my order - can I change my address?

Accepted Answer

Unfortunately, once you have placed an order, we are unable to redirect it to a different address. Speak to Royal Mail to see if they can help.

Question 27

Take our Health Quiz to find out which products are right for you.

Accepted Answer

We suggest that you start your WillPowder's journey with our Swiss Bovine Collagen Peptides, Keto Powder and MCT Oil.

Question 28

Davinia hasn't answered my question on Instagram

Accepted Answer

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

Question 29

How do I cancel, skip or reschedule my subscription?

Accepted Answer

Log into your account, click ‘my subscriptions’, then go to the subscriptions portal. You will land at your next order, and can click ‘manage this subscription’ on any of your products to cancel, skip or reschedule.

Question 30

Why have my points not been added to my account?

Accepted Answer

Your points will be added to your account 14 days after you have made a purchase.

You must have an account to be a member of The Good Fat Club and earn points for discounts.

Question 31

Can I have this for a meal?

Accepted Answer

You absolutely can. Our Protein Powder is perfect for on the go.

Question 32

Can I take this hormone precursor if I am on prescribed testosterone?

Accepted Answer

Yes you can, however it is important to remember that progesterone can also elevate testosterone levels too. A regular blood test via Thriva can help you to monitor your levels.

Question 33

Can I take this if I am on HRT or the pill?

Accepted Answer

Yes, there are no contraindications for the active ingredients in this product - including for the progesterone only pill.

Question 34

Can I take this if I am on prescribed testosterone

Accepted Answer

Yes, you can do. Actually this product will help the body to utilise testosterone more efficiently by reducing excess aromatase activity.

Question 35

Can I take this insulin supplement if I am already taking Berberine?

Accepted Answer

This supplement is perfect for you if you are already taking berberine - you won't need to take your berberine supplement anymore. It contains berberine and also a number of other active ingredients to help support effective insulin production. We do not advise taking this alongside your existing berberine supplement, as too much berberine can cause gastric upset and nausea.

Question 36

Can I take this precursor if I am on HRT?

Accepted Answer

If you are on HRT, please check with a medical professional, as the use of Dong Quai when on HRT should be approached with caution.

Question 37

Can I take this Testosterone Support supplement if I am on HRT?

Accepted Answer

Yes. Many of the nutrients in this product compliment the use of HRT.

Question 38

Can I use MCT Oil in my coffee?

Accepted Answer

You can use MCT Oil in anything, from cooking to simply chugging it straight from the spoon.

Question 39

Does taking Halal Collagen Peptides break my fast?

Accepted Answer

If you take between 2-5g this isn't enough to kick off your metabolism and break your fast.

Question 40

How do I take Ah-Ha?

Accepted Answer

Take 2 capsules per day with food

Question 41

How do I take Calm?

Accepted Answer

Take 2 per serving or as and when required

Question 42

How does this recovery supplement work?

Accepted Answer

We have combines active ingredients that not only help to maintain and protect your liver from excessive use of inflammatory foods, drinks and stress, but also help remove the toxins that cause you to feel sluggish.

Question 43

How many Brain Powder sachets can I take per day?

Accepted Answer

Take 1 per day, or when you're feeling slumpy.

Question 44

How many can I have per day?

Accepted Answer

Dissolve 1-2 sachets per day, or whenever you require a hydration boost.

Question 45

Is Spice a food supplement for joint pain?

Accepted Answer

Yes. Spice is a food supplement for joint pain.

Question 46

What is Fat Fuel?

Accepted Answer

Using fat as the principle energy source instead of sugar; therefore smoothing those notorious energy crashes and energy spikes you get when your body accesses sugar first.

Question 47

When should I use my whizzer?

Accepted Answer

Use your whizzer when making your WillPowders' coffees, teas, protein shakes or ice cream

Question 48

How do I track my parcel?

Accepted Answer

Please log into your account where you will find your orders - the tracking link is within the details of your order.

Question 49

Can I amend my order?

Accepted Answer

Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.

Question 50

Can I take a specific product with a specific condition?

Accepted Answer

You can find out which products are right for you by reading Davinia's books Hack your Hormones and It's not a Diet, taking our Health Quiz, looking at our ingredients list and product descriptions, speaking to your Doctor and reading our How To...Guides. All our products are natural. We cannot give specific medical advice.

Question 51

I have sent a message via the WillPowder's Instagram, but I haven't had a response

Accepted Answer

Please bear with us. If you still need to speak to someone, please contact us via our contact form

Question 52

Why is my subscription pausing?

Accepted Answer

Your subscription may pause automatically if the subscription products are out of stock. When the items come back into stock, your subscription will resume.

Alternatively, please check the subscriptions portal to ensure there are no payment or delivery errors.

Question 53

Why have I got points pending?

Accepted Answer

Your points will be added 14 days after you have made a purchase, referred a friend (who is a new customer) makes their first purchase. Your points will show as 'pending' within this 14 day window.

Question 54

Can I have this for a snack?

Accepted Answer

Yes, have half the suggested serving

Question 55

Can I take this if I am on the pill?

Accepted Answer

The use of Black Cohosh on contraception needs to be approached with caution. Also, if you are on the progesterone only pill, the use of Kudzu may influence its efficiency.

Question 56

Can I take this insulin supplement if I am pre-diabetic?

Accepted Answer

If you are pre-diabetic this insulin precursor supplement is perfect for you and may reverse your pre-diabetic status (in combination with a diet that does not harmfully spike your insulin!)

Question 57

Can I take this Progesterone Support supplement if I am on HRT?

Accepted Answer

Yes you can, however it is important to manage your symptoms when doing so. Over supplementing with Black Cohosh may lead to depression and a lack of motivation. If you feel these two symptoms building, it is recommended to reduce the dosage and monitor further, or stop taking and review with your GP.

Question 58

Can I take this supplement if I have had my Thyroid gland removed?

Accepted Answer

Yes, absolutely.

Question 59

Can I take this supplement with the rest of the hormone range?

Accepted Answer

There is synergy for women using this supplement in conjunction with our Oestrogen Boost precursor. You detox the unhelpful oestrogen, enabling you to feel the lift from the oestrogen you are producing with the Oestrogen Boost supplement. Implement the use of this and the Thyroid Support and/or Testosterone Support separately if you need them. If you need the Testosterone Support alongside this one - start with this one first. If you need the Thyroid Support alongside this one, DIM can lower the conversion of T4 into T3, so you may lose some effectiveness of your thyroid function.

Question 60

Can I take this testosterone support supplement if I am on Pregnelalone?

Accepted Answer

Yes you can, however you need to consider the overall quality of your hormone intake. Often, over supplementing can lead to a sympathetic dominant state, anxiety and jitters.

Question 61

Can I use MCT Oil, Keto Powder and Collagen Powder together?

Accepted Answer

Question 62

How much collagen is in a serving?

Accepted Answer

It’s 100% collagen. So, if you have 5g, it’s 5g of collagen (5,000mg). Our 400g bag = 400g of collagen.

Question 63

I can't take capsules.

Accepted Answer

Empty the contents of the Calm capsules into food or drinks.

Question 64

Is Spice the best supplement for joint pain?

Accepted Answer

Spice is highly effective in reducing inflammation.  Check out our customer stories to find out how our customers have responded to the magic of our turmeric and black pepper capsules.

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