Subscription Order Merging | Auto-Merge FAQs

What is Auto-merging?

If you have more than one subscription order due within 7 days of each other, we'll now automatically combine them into a single delivery. That means fewer parcels, less packaging, and your WillPowders favourites arriving together.

Why are you making this change?

We want to make your subscription simpler and more convenient. As a responsible manufacturer, we're also working to become more sustainable and reduce our carbon footprint. Merging orders means fewer separate deliveries, less packaging and fewer delivery miles, while you're not left waiting on several parcels arriving a few days apart.

Does this apply to my subscription?

Auto-merging applies to all new subscriptions, and to existing subscriptions that are eligible. If you're an existing subscriber and your orders are eligible, we'll let you know by email by 6^th November 2026

How does the 7-day window work?

Orders are eligible for auto merge when their charge dates fall within 7 days of each other. Eligible orders are merged onto the earliest charge date and shipped together. Orders with charge dates more than 7 days apart will continue to ship separately as normal but subscribers will be asked to merge manually via email.

Will this change how or when I'm charged?

Your merged order will be charged once, on the earliest charge date of the orders being combined. You'll receive a confirmation email showing exactly what's included.

Do I still get my subscriber benefits?

Yes. Free shipping and your 10% subscriber discount will still apply to all subscription orders.

Can I add a one-off product to my merged order?

Yes. Any one-off items added within the 7-day window will be included in the same delivery.

Can I choose to keep my orders separate?

Yes. You can change your charge dates in your account so they're more than 7 days apart / Please contact our team here and we'll help.

How do I check or change my upcoming orders?

You can see your upcoming orders, change dates, swap products or skip a delivery at any time by logging in to your account at here.

Who can I contact if I have a question?

Our Customer Care team is happy to help. Contact us at info@willpowders.com and we'll get back to you within 48 working hours.